Data deletion

Request deletion

1. Email support@nokjhok.wtf with the subject “NokJhok data deletion request”.
2. Include the NokJhok order reference and only the last four digits of the entered contact number.
3. We may ask you to verify control of the phone number or private status link before acting.

Do not email an OTP, complete payment credential or source photo. You can also begin a verified request through our support page.

What we delete

After verification and subject to a valid exception, we delete or de-identify source photos, prepared images, generated media, temporary provider files we control, support attachments and personal order fields no longer needed. Independent providers process their own deletion duties under their policies.

What may be retained

Minimal payment, consent, security, fraud-prevention, delivery and audit records may be kept when required for accounting, disputes, legal obligations or establishing that we honoured the request. Retained records are restricted to those purposes and are not used for marketing.

Timing

Order media already follows the standard deletion schedule: usually 24 hours for abandoned unpaid uploads and seven days after delivery or final resolution for paid media, with a 14-day operational backstop unless a documented hold applies. Verified deletion requests are acknowledged within two business days and completed as soon as reasonably possible.

Stop WhatsApp messages without deleting the order

Reply STOP in the NokJhok WhatsApp conversation to opt out of further automated messages. Reply START to opt in again. Opting out does not alter a paid order or erase existing data; use the deletion process above for that.

Copies outside NokJhok

We cannot remotely delete a video already delivered to your device, backups you control, or copies you shared. Delete those copies directly. For more detail about processing and retention, read our Privacy Policy.